Shipping & Returns
Shipping Policy
Once your order has been dispatched allow 5 – 7 days for Australian delivery.
4 Your Petz accept no responsibility for delays in delivery following dispatch which are due to a country’s customs (export/import) clearance requirements.
Delivery is performed within the deadlines provided for direct delivery to the addressee or, if the addressee is absent, by a notice informing him/her of the availability of the parcel.
Delivery deadlines are indicated as accurately as possible. 4 Your Petz is not responsible for delivery delays following dispatch of your order. No damages or compensation will be due in the event of delivery deadlines being exceeded. However, if the product has not been delivered 10 days after the delivery date indicated and this is due for any reason other than force majeure, the sale may then be cancelled and the buyer may be refunded the price paid to the exclusion of any other damages or compensation.
Delivery Charges for Orders within Australia:
Cost for shipping within Australia is as Australia post . International postage will be POA.
To process your order we require your name and the address you would like 4 your petz to send your order to. We will require your telephone number - this is to inform you straight away if there are any problems. We may need to contact you if your order has been delayed or if there are other problems that may stop us processing your order successfully. All information you provide is transmitted through our secure server for our viewing only.
Tracking your Order
Tracking of Express Post (Australian orders only) All Australian orders are delivered via Australia Post and Express Parcel Post service and all parcels are identified with an unique Australia Post Tracking Number. If you have not received your order within the time frame we have specified in our delivery section, please notify 4 your petz and we will track your order
Return & Exchange Policy
If you are in any way dissatisfied with any item(s) that you have ordered and provided that the goods you ordered are returned to us in good and unused condition within 28 days we will immediately refund the purchase price of the item(s) using the same method as your original payment or exchange. Any delivery charges incurred are non-refundable.
Shipping costs of any returned goods remain the responsibility of the customer. As we cannot be held responsible for goods lost in transit, all returned goods are the responsibility of the customer until they reach us. We strongly recommend that you use Recorded Delivery, Registered Post or your local equivalent when returning an item or items to us.
Claims concerning the product delivered must be submitted no later than 28 days following delivery of the product.
Faulty Goods
If, when your order arrives, it has been damaged in transit or it appears faulty, please return the item(s) to us and we will, subject to availability, replace the item(s) immediately upon receipt. If stock is unavailable we will refund the full purchase price.
Complaints & Comments / Claims & Disputes
Claims concerning the product delivered must be submitted in writing no later than 28 days following delivery of the product.
Claims or disputes will always be examined with the greatest care. It is expected that the customer is acting in good faith when making any complaint(s). The customer should first contact the company to seek a solution.
